Refund Policy

1. Overview

MyRelay ("we," "our," or "us") offers paid Creator Plus subscriptions. This Refund Policy explains when and how refunds and cancellations work for subscription payments processed through our payment providers (e.g. Razorpay).

2. Subscription Billing

Creator Plus is billed monthly or annually. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from your Billing page in the dashboard.

Cancellation stops future charges. You retain access to Creator Plus features until the end of your current billing period.

3. Refund Eligibility

We may offer refunds in the following situations:

• Duplicate or erroneous charge: If you were charged in error or charged twice for the same period, we will refund the duplicate or erroneous amount.
• Service failure: If our service was unavailable or materially defective for an extended period during your billing cycle, we may offer a full or partial refund at our discretion.
• First-time subscription: For your first paid subscription only, we may consider a refund if you request it within 7 days of the initial charge and have not made significant use of paid-only features. This is not guaranteed and is evaluated case by case.

We do not provide refunds for partial months or years, or simply because you changed your mind after the purchase. Once a billing period has started, that period is non-refundable except as stated above.

4. How to Request a Refund

To request a refund, contact us with your account email and a brief reason:

5. Cancellation (No Refund for Unused Time)

If you cancel your subscription, you will not be charged again. You will not receive a refund for the remainder of the current billing period; you keep access until the period ends. After that, your account will revert to the free plan and paid-only features (e.g. hiding branding, advanced analytics, lead capture) will be disabled as described in our Terms of Service.

6. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of Creator Plus after changes constitutes acceptance of the updated policy. For material changes, we may notify you by email or a notice in the product.

7. Contact

Questions about refunds or this policy?